FAQ
Master the complexities of global supply chains with our expert freight forwarding FAQ. Get clear answers on shipping rates, customs clearance, Incoterms, and international logistics to keep your cargo moving efficiently and cost-effectively.
How to create account with Ex-works Cargo?
Click 'Register' in the top menu and fill out the required fields and attachments. After submitting, keep an eye on your inbox and spam folder for an approval confirmation and next steps.
How do I get into my Ex-works24/7 account?
After your account is approved, log in through the main menu using your username and password. Select "Ex-Works 24/7", go to "My Account", and manage your profile, settings, and account details via "View My Profile".
How to Get A Free Quote?
For current spot rates, contact us through our AI chat box (E.g How much is sea freight rate from Singapore to Manila for LCL?). For exclusive special rates, log in to your account and visit the Best Deals section for updated offers.
How to Track my Cargo?
Track your cargo shipment easily without logging into your account. Simply access the upper main menu, click "Tracking", and enter the tracking number provided upon booking confirmation to monitor your cargo status in real time.
How to check vessel or aircraft schedules?
Check carrier schedules easily through our AI chat box, such as vessel departure schedules from Manila to Florida by sea. All shipping departures and arrivals are estimated and subject to final confirmation upon successful freight booking.
Do you offer global freight solutions?
We provide global freight solutions for all types and volumes of goods, ensuring safe, efficient, and fully compliant shipping in accordance with international and local regulations.
Do you offer Customs Brokerage service?
Yes!. Our in-house customs brokerage provides seamless clearance at any port. We handle all commodities and volumes, ensuring your freight moves efficiently regardless of nature. Trust our expert brokers for comprehensive compliance.
Do you handle Dangerous Cargo?
Yes!. Our certified dangerous goods team provides end-to-end logistics, including UN-approved packaging and door-to-door delivery for your specialized hazardous cargo and hazardous materials shipments.
How extensive is your global agent network?
We partner with leading global freight forwarders across 180+ countries, delivering reliable logistics solutions that enhance service quality and boost our clients’ competitiveness in international markets.
What modes of transport do you handle?
As an NVOCC and international freight forwarder, we provide reliable air, sea, and land logistics across the Philippines and worldwide, offering cost-effective solutions through global carrier partnerships.