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WEBSITE TERMS OF USE

The terms of use for this Ex-works website, www.ex-workscargo.com (the “Website”) operated by Ex-works Cargo Services Inc. (“Ex-works”) are applicable to all users (“you” and “your”) of the Website. By accessing the Website, you are deemed to agree to the following terms and conditions, the Privacy policy ;and any other relevant policies, terms and conditions and notices (collectively referred to as the “Terms of Use”) which are currently applicable or will be applicable to your use of the Website, without qualification.

If you do not agree to these Terms of Use, then you must stop using or accessing the Website.

  1. Intellectual Property Rights

All intellectual property rights in the contents of the Website are owned by Ex-works, its affiliates, or its licensors and is protected by copyright, trademark, and other applicable laws.

All content included on the Website, including without limitations text, graphics, logos, button icons, images, software, films, audio clips, downloads, interfaces, code, software, and the compilation of all content on the Website is the exclusive property of Ex-works or its licensors and is protected by international copyright, trademark, and other applicable laws.

All trademarks, logos, service marks and trade names displayed on this Website are the registered and/or unregistered trademarks of Ex-works or its affiliates, or third party trademark or trade name holders.

No part of the Website may be copied, reproduced, modified, transmitted, stored or exploited for commercial gain, as part of any other website or in any other form, whether electronic or otherwise, without the prior written consent of Ex-works, except that you may print or download to your hard drive or other storage device extracts from the Website for your own personal or internal business use. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content of the Website is strictly prohibited and constitutes breach of these Terms of Use. Your use of the Website does not entitle you to any intellectual property rights in the contents of the Website other than limited right of use granted to you under these Terms of Use. Any unauthorized use of the Website may result in a violation of intellectual property laws, the laws of privacy and publicity, and communication regulations and statutes.

  1. Use of Website

You may not use any “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to interrupt or attempt to interrupt the operation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.

We reserve the right, at any time, to restrict or terminate your access to, or use of the Website if you breach these Terms of Use or for any other reason whatsoever without notice. Termination or restricting your access or use will not waive or affect any other right or relief to which we may be entitled, at law or in equity.

  1. Linking

The contents of the Website may include links to third party websites (“Linked Sites”). These links are provided to you only as a convenience, and are beyond the control of Ex-works.

The inclusion of any Linked Site does not imply Ex-works’s endorsement of that Linked Site. You acknowledge that your use of, or reliance on, any Linked Site will be at your own risk. Ex-works recommends that you carefully review the privacy policy and all terms and conditions of Linked Sites that you visit.

Ex-works may prohibit links to the Website and you must remove or cease any link at Ex-works request. You will not frame any part of the Website content by including advertising or other revenue generating material, without the prior written consent of Ex-works.

  1. Registration

There are two kinds of users of the Website, “Ex-works Account Customers” and “Ex-works Non- Account Customers”. While there is no requirement to register and create an Ex-works Account, such registration will provide you access to extra functionality available in the Website.

In order to become a registered Ex-works Account Customer, which, you (or your company, if you are registering with the Website on behalf of the company you work for (“Company”)) must complete the Ex-works registration process.  If you are registering with the Website on behalf of the company you work for (“Company”), the Company must have an existing account with Ex-works (such as a business account for warehousing or commercial freight forwarding and you may be required to confirm your Company’s account number). Once Ex-works has received your application for registration, you will receive an email confirming that your application has been accepted. You must click on the link contained in this email to activate the registration. Ex-works reserves the right to reject any application for registration at its sole discretion.

By completing the registration process on behalf of your Company, you warrant that you have the authority to bind your Ex-work, and that you will ensure that any other employees of the Company who use the Website comply with these Terms and Conditions. These Terms and Conditions will be in addition to the terms of any contract you have entered into with Ex-works in relation to your account.

You must log in using your username and password. You must ensure that your password is kept secure and confidential and not revealed to any other person. You acknowledge that you are entirely responsible for your password and you must notify Ex-works immediately of any unauthorized use of your password or any other breach of security relating to your account. You acknowledge and agree that Ex-works accepts no responsibility for any loss or damage occurring as a result of the fraudulent use of your password, and you release Ex-works from all claims arising from the unauthorized use of your password.

You acknowledge that Ex-works assumes no responsibility whatsoever for ensuring that any information concerning you or your Company is current, complete or accurate and you agree to maintain and update any such information.

You or Ex-works may terminate your registration at any time and for any reason without written notice. Once your registration is terminated by Ex-works, you will not be able to access any part of then Website intended for registered users without Ex-works’s prior consent.

Where you use the Website to request that Ex-works carries out a task on your behalf, we will send an email to the address you submit during the registration process to confirm that we have received your request. Although Ex-works makes every effort to ensure the services offered on the Website are as reliable as possible, the nature of the Internet means that we cannot be held liable for any requests in respect of which we do not confirm to you that we have received.

  1. Charges

All prices listed on the Website are, to the best of Ex-works’s knowledge, accurate at the time of printing. However, the Website may contain inadvertent inaccuracies or typographical errors. These will be corrected at Ex-works’s discretion, as they are found.

In addition, all prices listed are subject to change at any time without notice. The information on the Website may be updated regularly so inaccuracies may occur during the process.

Ex-works reserves the right at any time to charge a fee for access to certain parts of the Website. However, in no event will you be charged for such access unless we obtain your prior agreement to pay.

You acknowledge and agree that any rate or time estimate shown by the Rate Calculator or the Transit Time Estimator or other such tool on the Website for estimating a rate or time is an estimate only and may be different from the actual rates or times for domestic or international carriage of any shipments tendered to Ex-works. This may be due to a number of causes including, without limitation, actual dimensions of your shipments, local charges and any unanticipated delays in shipping.

  1. Submitted Materials

You may submit material through the Website provided that:

  1. a) you warrant that you own or control all rights (including all intellectual property rights) to any submitted material, and that the submitted material complies with these Terms of Use;
    b) you grant Ex-works a non-exclusive, royalty-free, perpetual, irrevocable and fully transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display your submitted material throughout the world in any media; and
  2. c) you acknowledge there is no obligation of confidentiality in relation to the submitted material.

You may not upload, distribute or otherwise publish any content on this Website that:

  1. a) infringes the rights of third parties, including without limitation intellectual property rights;
    b) breaches any applicable local, national or international law or regulation or these Terms of Use;
    c) is fraudulent, or has any fraudulent purpose or effect; d) is contrary to public policy and/or accepted moral standards, including but not limited to: obscene or offensive messages; pornographic or sexually explicit images; defamatory or libelous material; material harmful to minors; material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; material likely to harass, upset, or alarm a third party or cause a third party to harm themselves;
    e) is inconsistent with reasonable use of the Website.
  2. Indemnity

You agree to defend, indemnify and hold harmless Ex-works and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims, losses, liabilities, expenses, damages and costs (including reasonable legal fees) arising or resulting directly or indirectly from or out of your breach of any of these Terms of Use, or any activity you conduct in connection with the Website. Ex-works reserves the right, but not the obligation, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such instances, you agree to cooperate fully with Ex-works in the defense of such matter.

  1. Export

You assume all responsibility for compliance with all laws and regulations of any country from which you may access the Website regarding access, use, export, re-export and import of any content appearing on or available through the Website.

  1. Data Entry

Ex-works may retain any data that you provide in the course of using the Website and will do so in accordance with our Privacy policy. You acknowledge that Ex-works may delete this data at any time. You acknowledge that you are solely responsible for maintaining a back-up copy of such data and that Ex-works will not be responsible for its loss or deletion.

  1. Terms of Carriage

You acknowledge and agree that domestic and international carriage by Ex-works of any shipments tendered to Ex-works through the Website will be governed by the terms, conditions and limitations of liability set out in the applicable terms and conditions, which are incorporated into these Terms of Use by reference.

  1. Limitation of Liability

The Website makes certain information and material available to you as a service, either through Ex-works, its suppliers, or otherwise. The information and material provided on the Website is provided “as is”, has not been prepared by taking into account the particular objectives, situation or needs of any individual users, and is without warranties of any kind either express or implied.

Ex-works does not warrant or make any representations regarding the use or the results of the use of the Website or in Linked Sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Ex-works will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential, special losses, or loss of profits). You release Ex-works from all claims arising from any statement or representation made on the Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Ex-works, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.

To the fullest extent permissible pursuant to applicable law, Ex-work excludes all responsibility and liability in relation to the Website, and disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. Ex-works does not warrant that the functions contained in the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available, are free of viruses or other harmful components.

To the maximum extent permitted by law, Ex-works, you will indemnify Ex-works, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against Ex-works arising from a breach by you of any of the Terms of Use. You acknowledge that the limitation/exclusion of liability of Ex-works, and your indemnity to Ex-works, will also apply to all affiliates of Ex-works, including any parent or subsidiary companies.

  1. Waiver

Ex-works’s failure to enforce the strict performance of any provision of the Terms of Use will not constitute a waiver of its right to subsequently enforce such provision or any other provisions of the Terms of Use.

  1. Amendments

Ex-worksreserves the right to change the Terms of Use at any time and without providing you with notice of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Terms of Use, and you agree that all previous versions of the Terms of Use are superseded by the modified version. You should check these Terms of Use each time you access the Website to check for updates. These Terms of Use were last updated on November 12, 2015.

  1. Headings

Headings in these Terms of Use are for convenience only and do not affect the interpretation of these terms and conditions.

  1. Severability

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of the remaining conditions.

  1. Law

Your use of the Website and these Terms of Use are governed by and construed in accordance with the applicable laws and regulations of the Philippines.

  1. Contact

If you have any questions, concerns or complaints in relation to the Website or the Terms of Use please contact Ex-works by sending an email to admin@ex-workscargo.com.

OUR COMMITMENT TO PROTECTION

At Ex-works, we take protecting our customers’ sensitive information seriously and are constantly monitoring our information and data to prevent fraudulent or suspicious behavior.

We strive to protect you and encourage you to be aware of any potential fraudulent behavior by malicious parties using the Ex-works brand. Below are some tips for how you can recognize fraud to ensure that sensitive information is kept secure.

Recognize Fraud

Recognizing phishing and scam e-mails and other types of communications is key to protecting yourself against fraud and theft. Common warning signs of online scams include:

  • Requests for Money: Unexpected requests for money in return for delivery of a package, often with a sense of urgency, and used to trick people into sending money and provide personal information such as usernames, passwords, and credit card details.
  • Requests for Personal Information: Requests for personal and/or financial information for the purpose of committing theft, identify theft and other crimes.
  • Deceptive Domain Names: Links to misspelled or slightly altered website addresses (e.g. ex-worksp.com / ex-workscar.org / Ex-works courier). If you doubt the integrity of any website using the Ex-works brand, please visit our global website: www.ex-worksph.com or contact Ex-works Global Customer Care Center at admin@ex-worksph.com.

Types of Fraud

Fraudulent Emails and Email Scams: These are the most common online scams. Such emails attempt to trick you by pretending to come from a reputable source, such as from Ex-works (for example from what appears to be an Ex-works email). They will try to get you to share sensitive personal, account information or send a payment. They may also ask you to enroll in winning a prize or entering a competition.

We urge customers to be suspicious of any request not coming directly from an Ex-works employee or domain name.

Identity Theft: This occurs when someone tricks you into disclosing/providing personal, financial or account information. Posing as well-known companies, information thieves usually send out e-mails or contact you by telephone asking you to reply or direct you to a fraudulent web page that asks you to provide personal information, such as your credit card number or account password, or even your Ex-works credentials.

Credit Card Fraud: In some instances, credit card fraud occurs when someone’s physical credit card is lost or stolen by another party who uses it. Credit card fraud is driven primarily by the compromise of credit card account data during their normal course of usage. Stolen credit card data is often used to attempt fraudulent online purchases.

Spam and Viruses: In our industry, customers usually receive an email suggesting that Ex-works is attempting to deliver a package and request that you open the email attachment to prompt the delivery. This attachment may be a computer virus. Unless you are expecting to receive an email like this, please do not open the attachment and report it to Ex-works Global Customer Care Center at (info@ex-worksph.com).

Package Tracking Emails: In some cases, customers receive an email containing a tracking number. This number can be verified by inserting it into the “Track Shipment” box on www.ex-worksph.com. If there are no tracking results returned, it is not a valid tracking number, and Ex-works did not send the email. Please report this email to Ex-works Care Center at (info@ex-worksph.com).

Activation Key: Messages with activation keys are only sent to complete your registration after downloading the Ex-works mobile app. If you receive messages without attempting to register on our mobile app, then we urge you to ignore it. Ex-works will never ask for you activation key over phone or email; for your account’s security, please do not share your key with anyone.

Doing Our Part

The security of your personal information is important to us. At Ex-works, we recognize industry standards and employs appropriate administrative, technical and physical security safeguards to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We continually invest in latest world-class technologies to minimize all potential risks for the benefit of our customers, and we remain committed to ensuring we meet the most stringent security requirements and fostering a security culture within our organization. Our commitment to Information Security is always audited and has been recognized by international accreditation bodies such as the British Standards Institution (BSI).

Our corporate website and mobile App use several security techniques including secure servers. All your personal information, including your credit card details, are encrypted before leaving your browser or device. Our payment platform has also been certified for compliance with payment card and data security industry standards (i.e. PCI-DSS).

Doing Your Part

Ex-works will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Ex-works cannot guarantee the absolute security of your personal information.

Contact Us

For any comments or questions on Ex-works’ Customer Protection and Fraud Prevention Measures, please contact Ex-works Customer Care Center at (info@ex-worksph.com).

Disclaimer:

Ex-works does not and will not request you to provide any personal or payment information through traditional mail or via email. Being aware and protecting your sensitive information is the best way to prevent fraud. If you receive a request for personal or payment information through these types of communications, please do not reply or cooperate with the sender and immediately report the case to Ex-works Customer Care Center at (admin@ex-worksph.com).

Ex-works accepts no responsibility for any costs, charges or payments made as a result of fraudulent activity. It is important to be mindful of the above ways your information and data can be stolen to prevent any fraud in the future.

This Cookie Policy is effective as of 4 March 2019.

Below is information about how we and our affiliates use cookies and other similar technology on this website.

You agree that we can place cookies and other similar technology on your device, including mobile device. By continuing to use your mobile device to access this website, you agree that the following information may be collected: your unique device identifier, mobile device IP address, information about your device’s operating system, mobile carrier and your location information (to the extent permissible under applicable law).

 

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device, as well as information collected which allows to uniquely identify users based on their browser configuration.

 

Why do we use cookies and similar technologies?

Cookies lets you navigate between pages efficiently and remembers your preferences and generally improves your user experience. Cookies ensure that the advertisements you see online are more relevant to you and your interests.

 

Do we use cookies for marketing and analytics?

We may use information collected from our cookies to identify user behaviour and to serve content and offers based on your profile, and for the other purposes described below, to the extent legally permissible in certain jurisdictions.

Some of the cookies we use don’t collect information that identifies a visitor. For example –

  • Performance cookies (see below)
  • Targeting cookies (see below) where you are not a registered user

In other cases, we can associate cookie information (including information from cookies placed via our advertisements on third party sites) with an identifiable individual. For example –

  • If we send you a targeted email which includes web beacons, cookies or similar technologies we may know whether you open, read, or delete the message.
  • When you click a link in a marketing e-mail you receive from us, we may also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site
  • Combining and analysing personal data – As described above, we may combine data from publicly available sources, and from our different e-mail, website, and personal interactions with you (this includes information collected across our different websites such as our careers and corporate sites and information collected when you sign-up or log on to our sites or connect to our sites using your social media credentials. We combine this data to better assess your experience with us and to perform the other activities described throughout our privacy policy.

 

Do you use any cookies from third party companies?

Some cookies we use are placed by third party companies, such as Internet Explorer, Mozilla Firefox, Chrome, Safari, IOS, Android, etc. These companies may use programming code to collect information about your interaction with our sites, such as the pages you visit, the links you click on and how long you are on our sites. This code is only active while you are on Ex-works website. For more information on how these companies collect and use information on our behalf, please refer to their privacy policies: For Internet Explorer a help guide is available here, for Mozilla a help guide is available here, for Chrome a help guide is available here, for Safari a help guide is available here, for IOS a help guide is available here, for Android a help guide is available here.

 

Do we use any non-cookie tracking technologies?

We may also use web beacons (including conversion pixels) or other technologies for similar purposes as above and we may include these on our sites, in marketing e-mail messages or our newsletter, affiliated websites, to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but they may work in conjunction with cookies to monitor website activity. The information provided below about cookies also applies to web beacons and similar technologies. Conversion pixels are small codes located on a particular web page which are triggered when someone visits a page resulting in an increase in the conversion count.

 

What if I don’t want cookies?

By using our site, you agree that we can place cookies on your device as explained below. If you want to remove existing cookies from your device you can do this using your browser options. If you want to block future cookies being placed on your device you can change your browser settings to do this.

Please bear in mind that deleting and blocking cookies may have an impact on your user experience as parts of the site may no longer work. Unless you have adjusted your browser settings to block cookies, our system may issue cookies as soon as you visit our site or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies.

We use both session and persistent cookies:

 

Strictly Necessary cookies. These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided:

  • Registered Visitor cookie – A unique identifier given to each registered user, used to recognize them through their visit and when they return to the site

Performance cookies – These cookies collect information about your visit and use of this website, for instance which pages you visit the most often, and if you get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how this website works.

  • Referrer URL (internal page) – Used to store the URL of the previous page visited. Allows us to track how visitors navigate throughout our site.
  • Referrer URL (external page, including if you click on links on our social media pages) – Used to store the URL which refers a visitor to our site so we may understand which URLs are referring visitors to our site.
  • URL history – Used to store the pages visited by a user.
  • Unregistered Visitor cookie – A unique identifier given to each visitor to allow analysis on how unregistered visitors use our site.
  • Session Management cookies – These cookies allow us to follow the actions of a user on our sites during a browser session. A browser session starts when a user opens the browser window, visits our sites and finishes when they leave our sites and close their browser window. Our Session Management cookies are created temporarily. Once you close your browser, our Session Management cookies are deleted.

 

Functionality cookies

These cookies allow a site to remember choices you make (such as your user name, language or the region you are in) and provide more enhanced, personal features. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.

  • Registered Visitor cookie – A unique identifier given to each registered user to our site, used to serve them content and offers based on their profiles. Also used for analysis and marketing purposes.

Targeting cookies – These cookies are used to (1) deliver advertisements more relevant to you and your interests; (2) limit the number of times you see an advertisement; (3) help measure the effectiveness of the advertising campaign; and (4) understand people’s behaviour after they view an advertisement. They are usually placed on behalf of advertising networks with the site operator’s permission. They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization.

  • Analytics and intelligence cookies
  • Third Party cookies. The Targeting cookies may also be used on third party websites and third parties may use them on our websites as follows:
    • Social media sites – Third-party social media sites may log information about you. This may include activities such as when you click an “Add This” or “Like” button for a social media site while on our site. We do not control such sites or their activities. You may be able to find information about social media sites on the sites themselves. We recommend you read the terms of use and privacy policy of such sites before using them.

Ex-works advertisements on non-Ex-works sites – Cookies may be placed on non-Ex-works sites so that when you click on an Ex-works advertisement located on these sites, Ex-works is provided with this information to enable us to measure the effectiveness of our advertising

This cookie declaration shows what domains receive data from cookies on this website. The cookie declaration is updated monthly by Cookie Information. If you have any questions please write to info@cookieinformation.com.

Your Consent

By using the website, you are consenting to our processing of your personal data and information, including the use of cookies and other tracking technology as well as the potential transfer of your personal data to any of international affiliates, partners and sub processors, as set forth in this policy.

 

FRAUD PREVENTION

Our Commitment to Protection

At Ex-works, we take a protecting our customers’ sensitive information seriously and are constantly monitoring our information and data to prevent fraudulent or suspicious behavior.

We strive to protect you and encourage you to be aware of any potential fraudulent behavior by malicious parties using the Ex-works brand. Below are some tips for how you can recognize fraud to ensure that sensitive information is kept secure.

Recognize Fraud

Recognizing phishing and scam e-mails and other types of communications is key to protecting yourself against fraud and theft. Common warning signs of online scams include:

  • Requests for Money: Unexpected requests for money in return for delivery of a package, often with a sense of urgency, and used to trick people into sending money and provide personal information such as usernames, passwords, and credit card details.
  • Requests for Personal Information: Requests for personal and/or financial information for the purpose of committing theft, identify theft and other crimes.
  • Deceptive Domain Names: Links to misspelled or slightly altered website addresses (e.g. ex-worksp.com / ex-workscar.org / Ex-works courier). If you doubt the integrity of any website using the Ex-works brand, please visit our global website: www.ex-workscargo.com or contact Ex-works Global Customer Care Center at admin@ex-workscargo.com.

Types of Fraud

Fraudulent Emails and Email Scams: These are the most common online scams. Such emails attempt to trick you by pretending to come from a reputable source, such as from Ex-works (for example from what appears to be an Ex-works email). They will try to get you to share sensitive personal, account information or send a payment. They may also ask you to enroll in winning a prize or entering a competition.

We urge customers to be suspicious of any request not coming directly from an Ex-works employee or domain name.

Identity Theft: This occurs when someone tricks you into disclosing/providing personal, financial or account information. Posing as well-known companies, information thieves usually send out e-mails or contact you by telephone asking you to reply or direct you to a fraudulent web page that asks you to provide personal information, such as your credit card number or account password, or even your Ex-works credentials.

Credit Card Fraud: In some instances, credit card fraud occurs when someone’s physical credit card is lost or stolen by another party who uses it. Credit card fraud is driven primarily by the compromise of credit card account data during their normal course of usage. Stolen credit card data is often used to attempt fraudulent online purchases.

Spam and Viruses: In our industry, customers usually receive an email suggesting that Ex-works is attempting to deliver a package and request that you open the email attachment to prompt the delivery. This attachment may be a computer virus. Unless you are expecting to receive an email like this, please do not open the attachment and report it to Ex-works Global Customer Care Center at (info@ex-worksph.com).

Package Tracking Emails: In some cases, customers receive an email containing a tracking number. This number can be verified by inserting it into the “Track Shipment” box on www.ex-worksph.com. If there are no tracking results returned, it is not a valid tracking number, and Ex-works did not send the email. Please report this email to Ex-works Global Customer Care Center at (info@ex-workscargo.com).

Activation Key: Messages with activation keys are only sent to complete your registration after downloading the Ex-works mobile app. If you receive messages without attempting to register on our mobile app, then we urge you to ignore it. Ex-works will never ask for you activation key over phone or email; for your account’s security, please do not share your key with anyone.

Doing Our Part

The security of your personal information is important to us. At Ex-works, we recognize industry standards and employs appropriate administrative, technical and physical security safeguards to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We continually invest in latest world-class technologies to minimize all potential risks for the benefit of our customers, and we remain committed to ensuring we meet the most stringent security requirements and fostering a security culture within our organization. Our commitment to Information Security is always audited and has been recognized by international accreditation bodies such as the British Standards Institution (BSI).

Our corporate website and mobile App use several security techniques including secure servers. All your personal information, including your credit card details, are encrypted before leaving your browser or device. Our payment platform has also been certified for compliance with payment card and data security industry standards (i.e. PCI-DSS).

Doing Your Part

Ex-works will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Ex-works cannot guarantee the absolute security of your personal information.

Contact Us

For any comments or questions on Ex-works’ Customer Protection and Fraud Prevention Measures, please contact Ex-works Global Customer Care Center at (info@ex-workscargo.com).

Disclaimer:

Ex-works does not and will not request you to provide any personal or payment information through traditional mail or via email. Being aware and protecting your sensitive information is the best way to prevent fraud. If you receive a request for personal or payment information through these types of communications, please do not reply or cooperate with the sender and immediately report the case to Ex-works Global Customer Care Center at (admin@ex-workscargo.com).

Ex-works accepts no responsibility for any costs, charges or payments made as a result of fraudulent activity. It is important to be mindful of the above ways your information and data can be stolen to prevent any fraud in the future.

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