Tutorial
How to
-
Register
-
Get started
Ship with Ex-works Express South Korea
- Register
- Get started
Register as an EXP member
- All you need is your name, email address, mobile phone number and some personal information, register here;
- You will receive an email confirming your application within (24) hours, it includes, account name, username and password. Your approved account should open within 30 days. Explore your account here.
Reminder:
- If you do not have the confirmation email, please check your spam or junk folder.
How to book shipment?
Addresses
& shopping sites
Enter your shipping address on shopping sites.
- Check if your items are under the “Prohibited Items Catalog” before shopping;
- During the checkout, use our warehouse address as your delivery address in the shopping sites you used.
- Remember to fill in consignee’s name, contact person and account number as the receiver.
Add your delivery address with your pricing option.
- Fill in your local delivery address in “Origin Delivery Address” and select your Pricing option for the address.
- We provide 5 pricing (Sea freight) and 2 (Air freight options. For more details, please refer to the Pricing page.
- Kindly remember to add your final delivery address if you require us to arrange door delivery on your behalf.
Declare your shipment
Nature, volume and shipping
- In the email sent by your dealer you will find all the information you need for the declaration, such as: the carrier and the tracking number of your products;
- Once you get the above-mentioned information, declare your parcel immediately at “Booking”;
- When your package arrives at our overseas warehouse, it will be registered within 2 business days. Otherwise contact us.
- For a Step By Step on How to Declare Your Shipments, please click here.
Reminder:
- Any declarations completed after the packages arrive at our overseas warehouse may delay the shipping time.
- Any packages without declaration or misleading information in the declaration will affect the arrival time at our overseas warehouse and the progress of your shipment to the Philippines.
- Any misstatement in your declaration may affect the right to compensation for your packages.
Shipment consolidation
By sea freight very economical
- You will receive an email notification when your parcels, including those you requested in “Shopistant”, arrives at overseas warehouse. Then, you can create a shipment order by consolidating your parcels and your “Shopistant” requested items on your dashboard.
- Please confirm your delivery address and the pricing option you wish to have at “Final Delivery Address”.
- Once your credit or debit card payment is cleared online, your shipment will be dispatched from our overseas warehouse within 1-2 business days. (Because this is an international payment, you can contact your card issuer if you have any questions about applicable administration fees.
- Now all you have to do is sit back until you receive the package pickup notification. If you have time, you can check out our recommended overseas shopping sites.
Reminder:
- When your parcels have arrived at Ex-works overseas warehouse, if you have any questions regarding the chargeable weight, please contact us before you pay the delivery fee.
- Unpaid packages will not be shipped from our overseas factory warehouse. These packages can be stored FREE in our overseas warehouse for 42 days, and then a late storage fee will be charged. For the details, please refer to “Pricing” section.
- Please review your pricing option carefully while adding or selecting your shipping address.
Collect your goods
Pick up or door delivery
Collect your goods:
- Home delivery to your address takes 3-14 days. Due to the current virus situation around the world, please expect further delays as this is unpredictable during these virus times.
Reminder:
- In the event of a customs inspection, the delivery time may be delayed. Be patient.
- Unpaid shipping does not come from our overseas warehouse.
Remarks:
- The above schedule is in Philippine Time (PHT).
- Packages arriving from our overseas warehouses will be check out as soon as possible;
- When the delivery status of the package has changed to “Check Out”, it means that the package has been arranged for delivery to our overseas warehouse;
- Our warehouses are in-operational during the weekends and public holidays. If the packages cannot be dispatched during the above time, the courier company will arrange delivery for the next business day.
- Arrival time will be delayed due to global public holidays.
